Introduction

We are a company here to help all Pharmacy students and support them along their educational journey. We want studying Pharmacy and passing exams to be a stress-free, simplified experience.

If, once the trial period has ended, you encounter any problems with the functioning of our site we ask that you get in contact with us for technical support and we will try our best to assist you. If any problems still persist, the steps to request a refund are below.

Refund Process

1. To initiate a refund request, the user must email our customer support team at oscetoolbox@gmail.com with a detailed explanation of the reason for the request. We also encourage customers to attach any supporting evidence they may have including, but not limited to screenshots and videos and the dates on which the problems occurred.
2. Each refund request will be closely reviewed by us and we will be in touch to assist you where possible. Decisions will be made on a case to case basis at our discretion.
3. Our team will aim to review the request and respond with a decision within 30 days but this may not always be possible.
4. We maintain the right to deny refund requests and again this will be decided on a case to case basis. To improve your chances of receiving a refund please ensure that you do not fall into any of the categories below.

We do not offer refunds if:

• You no longer want your subscription after the trial period has ended.
• The material does not meet your expectations. Please make full use of the website during the trial period before committing to the subscription.
• You change your mind.
• You bought the subscription mistakenly.

All of our refunds are handled by Stripe, please refer to their FAQs to find out more on your refund time if granted at https://stripe.com/docs/refunds?locale=en-GB. We cannot be held responsible for any delays or problems that occur during this problem.

Changes to this policy

This refund policy is subject to change at any time without prior notice. If deemed necessary and appropriate, we will contact you to inform you of any changes. Please frequently check this page to stay up to date on any changes or updates to our refund policy. If you do not agree to the terms of this refund policy, you must immediately stop using this site.

Contacting Us

We aim to provide the best possible experience for our users, and we will do everything in our power to resolve any issues that may arise. If you have any questions or concerns, please do not hesitate to contact us through our contact form

Alternatively, you can email us at oscetoolbox@gmail.com or reach out to our social media channels and we will endeavour to respond to you as soon as possible.